Helpful Gig Wage Information
Invitations and Registration
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Gig Wage is optimized for Chrome - Contractors might experience issues using Safari, IE or Firefox
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The email address must be valid and the mailbox cannot be full to receive an invitation
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If you don’t see the invite check the spam folder before reinviting
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A new invitation invalidates the previous one
KYC
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We are required by Federal Law to provide any proof of identification (SS card, government-issued ID) if requested by Evolve Bank
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Contractor must have valid physical address to register - They will be automatically rejected during sign up if the address does not come back listed as deliverable according to USPS
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Must have valid SSN
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Name must match SS card
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Must be 18 years old
Bank Account Linking
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Some banks, especially smaller ones, like credit unions, have a different ACH routing number than what the customer will see on their account/checks
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We strongly recommend credit union members check with their bank to make sure they use the correct account and routing number designated for direct deposit
Debit Card Linking
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Error Message: If a debit card account has a $0 balance, it cannot be linked - They see this notice when attempting to link a $0 balance card.
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Only able to link Visa or Mastercard network cards that have Receive permissions set by the bank that issued the debit card
Available Balance
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Pending outgoing transactions are immediately drawn from the available balance
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Pending incoming transactions are not added to the available balance until settled
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Canceled transactions are immediately released back to the available balance
Teams
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When logged in select Teams on the left hand side of the screen menu. Input the email, first name and last name of the user you would like to invite to have access to your Gig Wage business account. Everyone invited is automatically enabled for view only access and then you can add permissions as you see fit.
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Settlement Times
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Settlement times are not exact and cannot be guaranteed by hour of the day
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A transaction status of “Settled” displayed in Gig Wage has no bearing on the recipient's bank actually settling the funds.
Optimal flow of funds/use of instant pay example:
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Monday before 11AM CT - Run AR or Incoming Transfer
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Monday afternoon - AR or Incoming Transfer settles
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Monday afternoon - Run payroll and contractors will be paid instantly.
Example:
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Monday before 5PM CT - Run AR or Incoming Transfer
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Tuesday - AR or Incoming Transfer settles
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Tuesday afternoon - Run payroll and contractors will be paid instantly
Example:
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Tuesday before 11AM CT - Run AR or Incoming Transfer
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Tuesday afternoon - AR or Incoming Transfer settles
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Tuesday afternoon - Run payroll and contractors will be paid instantly
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All Instant Pay drivers can be paid instantly when the AR or Incoming Transfer settles.
Cut off times:
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Next-day ACH Payments - before 5:00 PM CT on business days (Mon-Fri)
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Same-day ACH Payments - before 11:00 AM CT on business days (Mon-Fri)
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Instant Payments - Can be created any time of day/week and will process immediately (Mon-Sun)
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Transfers in/out of your Gig Wage account and AR transactions:
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before 11:00 AM CT on business days (Mon-Fri) will settle the same business day
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after 11:00 AM CT on business days (Mon-Fri) will settle the NEXT business day
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It is advisable to allow at least a 15 minute cushion for processing through the system to ensure the transactions go out in the intended batch (same day ACH/next day ACH.)