Gig Wage offers several ways to contact us for support as part of our service-level agreement (SLA).
Live Chat Support
Gig Wage support is available via our live chat for both Businesses and Contractors. Live chat can be accessed from app.gigwage.com and within your Gig Wage account. Chat is best used for technical and payment support.
Average response times:
- 10 minutes for urgent issues
- 1 - 2 business days for non-urgent issues
- Chat is available during normal business hours Monday through Friday, 9am CT- 5 pm CT
During non-business hours, we have an escalation process for urgent issues and will aim to get those addressed as quickly as possible.
Urgent issues include:
- Businesses not able to create and send payments
- Gig Wage website and/or applications being down during non-maintenance hours
Email Support
For non-urgent questions, we provide support via email at support@gigwage.com
Average response times:
- 24-48 hours
Help Center
Gig Wage customers can self-serve commonly asked questions via our Help Center located here.
Here's some examples of articles you can find in the Gig Wage Help Center include:
Slack
Slack is available for API customers only. We provide 2 weeks of complimentary Slack channel support during the integration process.
Average response times:
- 1-2 hours during normal business hours. Monday through Friday, 9 am CT-5 pm CT.
You can continue receiving developer-to-developer Slack support for your integration for a small monthly fee:
- $300 per month (If paid monthly)
- $250 per month (If paid for the year)
If monthly support hours required exceed averages across our customer base, we will reach out to discuss custom pricing to support your business needs.
Phone Support
The best way to reach us is via chat and email. If phone support is required, please contact us to discuss adding this to your monthly subscription fee.
If your business has specific SLA requirements you would like to discuss with our team, please reach out to support@gigwage.com and we are happy to discuss how we can best support you.